Show and Tell time!
Today was our first presentation for our Capstone class, where we presented our progress to the other groups. We showed off our prototypes, and it got bashed, criticized, and inspected on every level. It was a huge success!
The point of this exercise was not just to show off, but to garner immense feedback on what didn't work, and to make those changes and create a better product.
I attended a workshop on "Customer Development" the night before this presentation, so I used some of that experience into the presentation by conducting a basic exercise in gathering Customer Assumptions. I asked the class what they imagined they'd do as Refrigerator Monitors at CenturyLink Arena, and their responses (as well as the positive/negatives they gave) matched some of my initial insights, and added a few additional aspects I didn't consider.
The feedback we received on our prototypes was valuable as well, and with after confirming or denying the assumptions above through future interviews with CenturyLink Employees, we will be set on creating a better interface. Here is a list of the feedback we received:
- There's an upper limit on the number of devices visible within a folder
- What if all fridges were red?
- Perhaps combining them somehow would work? "Stacks?"
- # of fridges in trouble next to # of fridges in folder?
- "Mouse over"
- Provide a list, sort by temperature and other metrics
- Add Folder button is too small, and doesn't know exactly what's being added
- Map Mode
- Non-symmetrical design (breadcrumbs)
- Add folder with immediate fridge input as well
- Settings per fridge
- "Classes" of fridges
- Fridge type/brand
- Export data to excel
- More advanced notifications
- More grouped errors, but how to group them exactly?
- Tags
- Grid system should show fridge location
- Additional layout?
- List view
- Table view
- Track failure-to-repair time for marketing
- Security issues?
These suggestions will definitely be considered as we move forward with development, but my next step, personally, is to figure out what kinds of things the CenturyLink Employees want. While these design and technical choices are all great critiques, this product is for a non-designer, and will be the best reference to base all design choices on.
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